support request has been submitted and is in queue. Please wait momentarily while the system connects you with the next available support specialist. [Monday, August 12, 2013 3:00 PM] -- Automatically generated message: You are now chatting with support specialist Indu S. [Monday, August 12, 2013 3:00 PM] -- Indu S says: Welcome to HP total care for notebook support. My name is Indu . Please give me a few moments while I review your issue description details. NOTE: For security reasons DO NOT sends credit card information via chat. [Monday, August 12, 2013 3:01 PM] -- Indu S says: Hi Roy [Monday, August 12, 2013 3:02 PM] -- Roy Crippen says: My computer is a desktop p6-2220t. [Monday, August 12, 2013 3:02 PM] -- Indu S says: If I understand correctly you are not getting the display on the monitor.Right? [Monday, August 12, 2013 3:03 PM] -- Roy Crippen says: No output from DVI port on the computer. Yes, no monitor display [Monday, August 12, 2013 3:04 PM] -- Indu S says: How may display cables are connected? [Monday, August 12, 2013 3:06 PM] -- Roy Crippen says: Two [Monday, August 12, 2013 3:07 PM] -- Roy Crippen says: One to DVI, one to VGA. [Monday, August 12, 2013 3:07 PM] -- Indu S says: Please remove one and see [Monday, August 12, 2013 3:09 PM] -- Roy Crippen says: I have a SVI splitter that also goes to my TV. No signal there either. [Monday, August 12, 2013 3:09 PM] -- Roy Crippen says: DVI splitter. [Monday, August 12, 2013 3:11 PM] -- Indu S says: Please allow me few minutes so that I can assist you. [Monday, August 12, 2013 3:15 PM] -- Roy Crippen says: I removed my VGA connector - I lost all video. Please believe me that the DVI output on my computer is DEAD! [Monday, August 12, 2013 3:16 PM] -- Indu S says: Thank you for being online. [Monday, August 12, 2013 3:17 PM] -- Indu S says: I apologize for the delay. [Monday, August 12, 2013 3:17 PM] -- Indu S says: Press windows key and X key . Select device manager. [Monday, August 12, 2013 3:18 PM] -- Indu S says: Once you are in device manager let me know. [Monday, August 12, 2013 3:24 PM] -- Indu S says: Are you with me? Please tell me if you are able to view my messages [Monday, August 12, 2013 3:26 PM] -- Roy Crippen says: Yes, I am back. [Monday, August 12, 2013 3:27 PM] -- Indu S says: Press windows key and X key . Select device manager. [Monday, August 12, 2013 3:27 PM] -- Indu S says: Once you are in device manager let me know. [Monday, August 12, 2013 3:27 PM] -- Roy Crippen says: I am in device mgr. [Monday, August 12, 2013 3:28 PM] -- Indu S says: Expand display adapter and let me know what are listed [Monday, August 12, 2013 3:28 PM] -- Roy Crippen says: Intel HD Graphics [Monday, August 12, 2013 3:29 PM] -- Roy Crippen says: I updated the drivers last night. [Monday, August 12, 2013 3:31 PM] -- Indu S says: Do you have any DVI cable so that you can connect to the DVI monitor directly without using any spliter or adapter? [Monday, August 12, 2013 3:33 PM] -- Roy Crippen says: Yes, I did that earlier and that didn't work either. [Monday, August 12, 2013 3:34 PM] -- Indu S says: Please do not worry we will take the system in for service to fix the issue. [Monday, August 12, 2013 3:34 PM] -- Indu S says: So please provide me your,
Shipping address with the zip code:
Phone number:
Alternate phone number:
Best time to call back:
The time zone: [Monday, August 12, 2013 3:37 PM] -- Roy Crippen says: I do not want to take all my personal data off the computer,and have my computer gone for two weeks. [Monday, August 12, 2013 3:38 PM] -- Indu S says: I do understand your concern but this issue need to be fixed in the service center. [Monday, August 12, 2013 3:38 PM] -- Indu S says: Please backup all the data before sending the system in for service. [Monday, August 12, 2013 3:39 PM] -- Roy Crippen says: Can someone come to my house (at your expense) and make my computer right like I paid for. Or can you send me a replacement and I will return this when I have transferred and deleted files. [Monday, August 12, 2013 3:40 PM] -- Roy Crippen says: Tell me who can make this decision - your supervisor? [Monday, August 12, 2013 3:40 PM] -- Indu S says: You have onsite but that is only for the replacement of the part like hard drive and fan. [Monday, August 12, 2013 3:42 PM] -- Indu S says: The issue which you are facing need to be taken care in the service center. [Monday, August 12, 2013 3:44 PM] -- Roy Crippen says: How about a replacement video card to be brought and installed by your tech? [Monday, August 12, 2013 3:45 PM] -- Roy Crippen says: A video card is cheaper than a hard drive and easier to install. [Monday, August 12, 2013 3:47 PM] -- Indu S says: The video card is in the connector of the motherboard and we cannot be replaced We need to take the system in for service and fix the issue . [Monday, August 12, 2013 3:48 PM] -- Indu S says: Please do not worry the issue will be fix and you can use it without any problem once you get the system back from service. [Monday, August 12, 2013 3:48 PM] -- Roy Crippen says: I know this video card is, but a replacement could go in another slot and fix my problem. [Monday, August 12, 2013 3:49 PM] -- Indu S says: I do understand your concern but this issue cannot be fixed outside service center. [Monday, August 12, 2013 3:49 PM] -- Roy Crippen says: Do you have a service center near me, (33525) that I could take it to and wait on it. [Monday, August 12, 2013 3:50 PM] -- Indu S says: Open the below link and enter the zip code you will get the service near by. http://h20465.www2.hp.com/GPL/search.aspx?language_code=en&country_code=us&SearchType=HHO [Monday, August 12, 2013 3:51 PM] -- Indu S says: Are you able to open the above link? [Monday, August 12, 2013 3:55 PM] -- Indu S says: Are you with me? Please tell me if you are able to view my messages [Monday, August 12, 2013 3:57 PM] -- Indu S says: Are you with me? Please respond as a delay may cause a disconnection in our chat session [Monday, August 12, 2013 3:58 PM] -- Indu S says: Since there is no response from your end I am ending the chat section from my end.