Having the same issue here.
I have an 8000, 8200, 8300 and 800 sff all on the same KVM switch. The mouse and keyboard works on all of them except for the 800.
Thought the KVM might have been the cuprit so swapped in a replacement with firmware upgrade, but the mouse still doesnt work on the 800 G1.
Any ideas Mr HP?
Hi,
The dvd drive on my hp 250 g3 laptop doesn't always open when I press it. Is this a known problem with this model? Is there a specific way I need to press it so it would open?
Many thanks once again Paul
Anytime.
Glad to have been of assistance.
Hi:
See if this works...
1. Update to XP x64 SP2.
2. Do the windows updates and let it install the MS UAA driver.
3. Manually install the Vista Business 64 bit audio driver if the auto install doesn't work.
You may have to uncheck the soundmax app from running in msconfig (startup) and reboot.
The problem which I face is that when I try to boot up my computer, the message displayed on the screen is that the following file is missing: \WINDOWS\SYSTEM32\CONFIG\SYSTEM The computer will read disks in the DVD drive, but I don't have an original DVD for the existing Windows XP system. I only have the OS DVDs supplied by HP when I bought the computer. These have to be used in conjunction with HP Restore Plus disk, but this will result in restoring the OS on to a completely blank hard disk, so I will lose the results of five years work.
I have tried the alternative of upgrading to Windows 8.1, but there appears to be enough of Windows XP to demand that I "Please select the operating system to start" and gives me the two choices of "Windows XP" or "Panda Cloud Cleaner Repair (XP)", both of which require Windows XP to start.
How do I deal with this? Can I download a perfectly plain Windows XP installation disk, which doesn't have to be used with HP Restore Plus? I am in great need of advice, because at present I only have the HP Mini in use, and cannot run the scanner or any printer.
Hello. I have a HP/Compaq Elite 8100 SFF PC with 4 GBs of RAM and I want to upgrade to 16 GBs of RAM, which I know it can support. I have already bought three different kits from MemoryC.com and none of them worked. The PC would boot as far as the 'Starting Windows' message and then hang. Can someone please tell me what RAM kit to buy?
Here is a list of the kits I've already tried, but which have not worked:
http://www.memoryc.com/memory/IN3T8GEZJIX.html
http://www.memoryc.com/computermemory/ddr3ram/16gbgskill1333mhzpc310600dualchannelkit2x8gb.html
http://www.memoryc.com/computer-memory/ddr3/8gb-geil-green-series-ddr3-1333mhz-pc3-10660-cl9-dual-kit-1-35v.html
If it helps, the part number of the motherboard is 531991-001.
If you think some of the above kits should have worked, is there any other reason why they didn't? Something to do with the BiOS maybe? The PC currently has 4 GBs of RAM (2 x 2 GB modules) and works fine, but I'm using this PC for music, so I want to install the full 16 GBs. I am using Windows 7 64-bit, by the way.
Thanks,
Paul
Hi,
I have question regarding this model. On the motherboard there are on PCI x16 port and three pci x1 ports. I know that some PCI x16 only supports graphic cards.
Does PCI x16 on this motherboard supports other types of cards (Raid controllers) or is it only for graphic cards ?
Regards,
Joe
Hello, I'm doing some troubleshooting an 8300 compaq elite Ultra-Slim Desktop. There is a continuous beep sound. The LED is not flashing. There is no operating system installed. The beep goes away when I remove the hard drive. I'm trying to test the hard drive. This seems to be a challenge since the F2 Diagnostic Screen keeps coming up "NOT INSTALLED" for the hard drive test. Interesting because I can run a memory test which passes. So I tried HP Vision Hardware Diagnostic from a USB. Now usually there are six sections: System, Graphics, Video and Display, Storage, Network and Internet Connectivity, Around the Computer, and System Tests. I got five sections. The missing section? Storage. So no hard drive test that way. Although I figured since I was there I might as well run all the the other tests. All tests passed. Next, I flashed the BIOS from a bootable USB. At this time I am still not able to image the hard drive or test the hard drive. I still have the continuous beep. I've cleaned the inside and examined the pins and found them to be straight and intact. I switched the hard drive with another from the same model and the beep went away.
In order to return the hard drive to HP as a bad hard drive, I would need to obtain the error code. Please advise. Thanks!
> I switched the hard drive with another from the same model and the beep went away.
What happens when you put the "bad" drive in this other system?
I had an opportunity to test E5500, E5700 and E5800 with DC7700 CMT.
E5500 was working correctly about a whole year, then changed it to E5700.
E5700 was working correctly for over a month, then I did switch to E5800
Now I do have two DC7700, both equipped with E5800. Everything seems to be fine for now.
Mostly thanks to this thread, I did create a short list of the supported processors.
E5300 2,6Ghz 800Mhz CPUID 1067A - OK
E5500 2,8Ghz 800Mhz CPUID 1067A - OK
E5700 3,0Ghz 800Mhz CPUID 1067A - OK
E5800 3,2Ghz 800Mhz CPUID 1067A - OK
E6300 1,867Ghz 1066Mhz - OK
E6400 2,133Ghz 1066Mhz - OK
E6600 C2D 2,4Ghz 1066Hhz CPUID 06F6h - OK
E6600 3,067Ghz 1066Mhz CPUID 1067A - ?
E6700 C2D 2,667Ghz 1066Hhz CPUID 06F6h - OK
E6700 3,2Ghz 1066Mhz CPUID 1067A - ?
E7200 2,533 1066Mhz CPUID 10676 - seems to be working correctly, not confirmed sufficiently
E7500 - runs at half speed, additional software necesary to solve the problem
E7600 - runs at half speed, additional software necesary to solve the problem
A side note.
I came in contact with 4 motherboard for DC7700 CMT. At least two of them had suspiciously looking electrolytic capacitors. After detailed investigation it appeared almost all capacitors 670uF 6.3V on two motherboards were damaged. In both cases it were CapXon branded ones. Motherboards with other brand capacitors were looking perfectly fine. I'm a bit curious if it is a common isuue with those motherboards. In any case all motherboards were working fine, no mater if the capacitors were looking fine or not.
The beeping continued
Hi,
I'm not able to find the link for PCI.
Could you please help me? PCI is the only thing left for me to install. the first two links were helpful
This BIOS is not compatible with ours 500MB because it has ig41-uatx motherboard. Last BIOS, i have found, was 5.13. How to get the newer version?
Hi,
I wonder why it is not possible to get a 3440 x 1440 @ 50 or 60 Hz resolution from the HP 2013 Ultraslim dock to a Dell
U3415W monitor over DisplayPort. I get no signal at all neither with a HP 820 G1 with HD4400 graphics nor a HP 840 G2 with Intel HD5500 graphics. Only if I connect the monitor directly to the DisplayPort on the side of the laptop, I get a signal (3440 x 1440 @ 50 Hz on HP 820 G1 and 3440 x 1440 @ 60 Hz on 840 G2).
http://h20564.www2.hp.com/hpsc/swd/public/detail?sp4ts.oid=5405115&swItemId=ob_140528_1&swEnvOid=4158 does not change anything.
Best regards
Thomas Gammelgaard Madsen
Hi all, i have just replaced my pentium 4 2.8ghz CPU (521) with a 3.6ghz (661) processor, i checked the HP pages on my machine beforehand to ensure that this CPU is compatible, which it says it is.
On boot im now getting a microcode update error, so i found the relevant update, again from the HP site, which is called sp33315.exe, and is version 1.10, which allows the use of the F65 stepping (among others) the exact one that i need, and as my current version is 1.09 all is good, so far.
The update instructions say the following...
1. Download the SoftPaq .EXE file to a directory on your hard drive.
2. Execute the downloaded file and follow the on-screen instructions.
after install i have no softpaq.exe file anywhere and during the install all i see is a cmd window with this
"Press CTRL+C to quit
COPYDISK Version 2.02
<C> Copyright Hewlett-Packard
Company 1984-1986, 1988-1989, 1993
Place Destination disk in drive A:
Press any key when you are ready ..."
First of all, i dont have an A drive, these sff models dont come with one or have space for one.
So i pressed a key anyways and am told that "COPYDISK011 Invalid destination drive specified <A:>." which isnt a suprise because i have no such drive (what year is it again, 3.5" floppys, really??)
The update has however unpacked and has saved in c/swsetup/sp33315, and this folder contains 7 files, which areCOPYDISK.exe, SP3315.cva, SP33315.htm, SP33315.txt, uC_0110.txt, UCODE.BAT and UCODE.img, no softpaq exe file as mentioned in the instructions either.
So far i have tried...
creating a bootable USB stick using rufus and adding all 7 of those files, i chose USB boot and windows ignored and booted windows 7 straight away, then i burned these files to a cd and tried booting that, same situation, then i tried opening UCODE.img,but windows disk image burner tells me that the selected disc image file isnt valid.
So then i got more creative and extracted UCODE.img to a new folder using WinImage in order to see whats in there, which is 7 files again, COBIAS0.10A, config.sys, himem.exe, IO.sys, MSDOS.sys, patch.opt and finally,ROMPAQ.exe.
Trying to openi the rompaq file in windows gives me a CMD window with a box that says "16 bit MSDOS Subsystem, this system does not support fullscreen mode" error, or if i run in compatibility mode the CMD window hangs on "Please wait while ROMPAQ identifies the devices in your system..." i have left it like an hour, it doesnt get anywhere.
then i tried a bootable USB and then a CD containing all those extracted files, and that doesnt work either, it simply ignores and boots windows as normal.
Then today (yes this is day 2 lol) i formatted my usb stick again with rufis, but this time i had "list USB hard drives" and "add fixes for old BIOSes (extra partition, align, etc)" selected, it formatted and added its own files to the USB, i then re added the 7 files from my extracted image file, i rebooted and hooray, it booted, from DOS, sort of, it gave me a "bad or missing command interpreter" error, but i still remember a bit of DOS so typed "command.com" entered, typed "dir" entered, and ran the rompaq.exe file, YES!!!
No.
It started the update utility, correctly told me that my current microcode version was 1.09 and that the new one is 1.10, enter key to begin, begin.
Error, not enough space on disk to create backup file, continue or quit, i continued, then after a few seconds it gave me the same error again before it asked me if i wished to update anything else, leading me to believe it had worked, but nope, it has not, i still have v1.09 and the same microcode error.
At this stage i have absolutely no idea what to do next.
Any help or advice would be very greatfully recieved, many thanks in advance.
EDIT: I just formatted my USB stick in a different way using dosflash, ran the rompaq file, the same menu as before, but this time only one "not enough space" error, then a screen confirming that the update had been installed and was successfull, yet despite that it still has not installed.
The sp33315.txt file indicates that the supported Windows OS' are XP, NT4 & 2000 and not Vista or 7!
The important issue to note is that Vista & 7 don't support old DOC applications which is what is inside the HP softpac sp33315.exe and that's why the softpack doesn't work on your system...
Basically HP softpacks are self extracting archives that run an application after extracting it BUT the application it runs must be supported on the OS you actually run it on...
You can use 7-zip, which is a great archive tool able to handle many many formats, to peek inside sp33315.exe where you will see an unnamed directory. Double clicking this unnamed directory within 7-zip will get you inside. The important file is UCODE.BAT which runs the command:
"COPYDISK UCODE.IMG A:"
and copydisk.exe is also included within the softpack.
Basically the copydisk command checks and extracts the image from UCODE.IMG to a 1.44M floppy drive. Then presumably the system will reboot, to the floppy disk, which will do it's thing to update the microcode.
Obviously a prerequisite is that the system has a floppy, and that BIOS is set to allow floppy boot but unfortunately such prerequisites are not listed for this softpack !
But the other thing to note is that a real floppy disk is 1.44MB or 1,474,560 bytes in size whereas the UCODE.IMG is 1,474,592 bytes. So UCODE.IMG is a little too big for a floppy and 7-Zip can't peek inside this file (though .img formats are supported).
So, if you use a binary editor, i used HxD to look at the file, you will see that it contains the following 32 bytes:
434f 5059 4449 534b 0002 0002 0000 0240 0b00 0000 0000 0000 0000 0000 0000 0000
(or COPYDISK.......@................)
And if you use the binary editor to simply delete these offending 32 bits from the beginning of the file, and save it as UPDATE.IMG, you can now use 7-zip to look inside... where you will see IO.SYS, MSDOS.SYS, COBIASU0.10A, CONFIG.SYS, himem.exe, patch.opt and ROMPAQ.exe.
So far not much is different to what you have done.
But now the image format is corrected, you can use your favourite CD burning app to burn the image to CD, i use ImgBurn (don't click the first download button as it's an add, go down to the news section where a download link is provided).
Now that you have a bootable CD with the HP files within, inserted into your CD drive, boot the system using this CD.
You will need to select the CD drive as the boot medium. To do this, either jump into your BIOS and select the desired boot order (floppy, cd, hdd) or press F9 and select the cd drive. You may need to press the space bar during the CD boot procedure to continue with CD boot.
Now the system should be able to update the microcode using this corrected image you have burnt to CD.
If you are presented with a command prompt after booting the CD, type ROMPAQ.exe kick off the process...
If you don't want to use a CD, you should be able to copy the corrected image file UPDATE.IMG to a USB stick using win32diskimager.
As a disclaimer, i don't have your system (DC5100) so i haven't actually burnt the corrected image to CD not booted from it to apply a microcode update to my system containing an incompatible E3-1270 :o But it should work on your system :D
[edited to fix ftp:// links, my spelling and to add reference to using win32diskimage]
Hello everyone ;)
I have the "HP EliteDesk 800 G1 SFF" and I would love to add a new graphics card so that i can run some programs that require a bit more speed on that front :) If you could suggest me two cards that fit this PC it would be amazing. (maybe one card which meets minimum requirement and costs (if possible) about 100$ and one that meets the recommended "requirement" which can be more expensive)
The requirements of the program are:
minimum:
System memory: 4GB
Graphics card: NVidia GeForce GTS 450 or ATI/AMD Radeon HD 4890 (minimum 1,500 PassMark points), with at least 1GB dedicated memory (not shared system memory).
recommended:
System memory: 8GB
Graphics card: NVidia GTX 680 / AMD Radeon HD 7970 or faster (minimum 4,000 PassMark points), with at least 2GB dedicated memory (not shared system memory).
greetings and thanks for any help in advance
- Thomas
Hi:
From my experience updating the microcodes on the d530, dc5100 and dc7100 desktop PC's, the ONLY way you will be able to do it is to run the floppy disk utility on a PC running windows XP, and you MUST, repeat...must use a floppy disk drive to create the bootable microcode update disk.
Get your hands on a USB FDD if you have to.
Then you boot from the USB FDD to install the microcode update.
Otherwise it isn't going to happen for you.
Try this:
ftp://ftp.compaq.com/pub/softpaq/sp34501-35000/sp34743.exe
Its working for me on W7 Home premium 32 bits and DC7700 convertible minitower
Thanks for solution to http://www.pcidatabase.com
Install manually by chose of the inf file from extracted folder otherwise receive an error message that your OS isnt supported.